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Order delivery, depending on the Customer’s choice, can take place via:
Courier delivery — PLN 12
Cash collection courier delivery — PLN 20
The shipping cost for each of the abovementioned options is constant regardless of the size and weight of the package.
Shipping costs are covered by the buyer.
Goods are shipped via DHL Parcel Polska Sp. z o.o.
Ordered goods can only be delivered within the territory of the Republic of Poland.
If the Customer wants to place an order which would be delivered abroad from the Republic of Poland, they should contact a Solar representative via email at firstname.lastname@example.org or via telephone, using the number: 61 871 69 85 to individually determine the terms and conditions of such an order, including in particular the costs of delivery of products covered by such an order.
Orders are shipped within 2 working days of payment, or in the case of cash collection delivery after order placement.
Deliveries are made on the following business day after the shipment date. Customers can track delivery status via shipping emails that are sent as soon as shipments are handed over to the courier.
Couriers delivering shipments contact Customers via telephone to determine a convenient time for shipment delivery.
Detailed delivery terms and conditions are available at www.dhl.com.pl.
According to the agreement, DHL Parcel Polska Sp. z o.o. is fully responsible for any package with a consignment note with value of up to PLN 500. In the case of Goods with value exceeding this amount, the cost of additional insurance with HDI Asekuracja T.U. S.A. will be borne by Solar Company S.A.
Please check your shipment before accepting it. If goods have been damaged in transport, please draw up a damage protocol in the courier’s presence and contact our E-store Hotline.