Do I have to register to place an order?
No, you can shop without registration. In that case please choose option "Checkout as a guest".
What should I do if I haven’t received an email with purchase confirmation?
All information regarding the order, together with the bank account details to which payments should be made, is in the order history tab available after logging in.
I already have an account in the E-store, but I cannot log in. What should I do?
In the case of problems logging in, type in the correct login (email) or store account password again. If subsequent attempts to log in are unsuccessful, click on the “Forgot my password” link available on the login page.You will be redirected to the page where you create a new password. In case of further difficulties with logging in, please contact the Online Store Hotline.
Can my account be blocked?
In the case of a breach of Regulations, the Store Administrator is entitled to block the Customer’s account. To submit explanations, please contact the Online Store Hotline.
What is the quickest way to find the product I want?
Use the store search engine in the upper right-hand corner of the store and enter the name of the item you are looking for or browse the main menu, selecting the categories you are interested in.
How can I settle the amount due for the ordered goods?
The amount due for ordered goods together with shipping costs can be settled through, a regular bank transfer, an e-transfer or paid in cash to the courier (in the case of consignments with cash collection) or in one of our stores (if you choose delivery in store).
How can I check the current status of my order?
To check the order status, select the “Order History” tab after logging into the Store. Information about the order status will be also sent to the email address provided during registration.
What documents will the shipment contain?
Shipments include a sales slip or a VAT invoice (available per Customer request / however must be requested at the time of order placement), as well as return form.
Can I receive an invoice with the shipment?
It is possible to issue a VAT invoice provided that you mark the appropriate option while placing the order and supply all of the correct data required.
What is the manner and cost of delivery?
The cost of delivery for prepaid purchases is PLN 12. The delivery fee for purchases made using the cash collection option (payment to the courier upon delivery) is PLN 20. The delivery with personal collection in the Solar store is always free.
Shipping fees, which vary depending on method of payment, are constant regardless of the number of ordered items and the size of the package. International shipping is also available. Shipping costs for international orders are determined on an individual basis. Please contact the Online Store Hotline for details. For more details please click the link .
How quickly are order shipments carried out?
In the case of payments via regular transfer or e-transfer, the shipment will be delivered within 1 to 3 working days of payment recording. Goods are only shipped on business days.
Is it possible to send goods abroad?
Yes; for such shipments, please contact the Online Store Hotline individually.
What should I do if the Courier arrives with the shipment when I am not at home?
If the shipment is not accepted, the Courier will contact the shipment addressee via telephone to set the time and address for shipment delivery. In the case of a second failed delivery attempt, shipments are handed over to a branch of Inpost Polska, where they must be collected in person. For more information about shipment status, visit https://inpost.pl
What if the shipment is damaged in transport?
If a delivered shipment seems suspicious and the packaging suggests that the goods may have been damaged or if the contents of the shipment do not correspond to the order, the Customer is obliged to refuse to accept the shipment, draw up a protocol in the Courier’s presence and inform the Online Store Hotline about this. We will do our best to send new goods or refund the amount paid as quickly as possible.
What should I do if the courier delivers a damaged shipment, but the damage protocol has not been drawn up?
Complaints about goods damaged in transport can involve complications, but it is possible to be done. If a shipment is collected without prior verification or assessment as to whether the product has been damaged, contact the courier company Inpost Polska as soon as possible via their website www.dhl.com.pl and state that you want to draw up a damage protocol. The document should be filled out in detail in the Courier’s presence and it should be ensured that it reflects the actual facts. Please submit the package intact (as it was initially collected from the courier). The filled in and signed protocol should be sent to the company address of the Online Store together with the goods subject to the complaint.
What is the best way to choose the right size?
To correctly choose a size, use the size table included with each product and the tips from the “How to measure” tab.