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SALES AND CUSTOMER RELATIONS - RULES AND REGULATIONS

 

I. GENERAL PROVISIONS

 

The general provisions provide basic information regarding dates, nomenclature, definitions and terms used in all Solar sales channels, i.e. retail and online sales.

 

  1. This document (hereinafter referred to as the "Regulations"), together with the documents to which it refers, sets out the conditions for the purchase of products offered by Solar Company SA in Retail Stores and E-Store as well as the manner of using the portal www.solar.com.pl.
  2. The terms used in these Regulations have the following meaning:
    • Solar/Organiser – Solar Company Spółka Akcyjna, ul. Torowa 11, 61-315 Poznań, entered into the business register kept by the District Court Poznań - Nowe Miasto and Wilda in Poznan 7th Economic Division of the National Court Registry under no. KRS 0000385070, share capital 25.677.260,00 PLN paid in full, Tax Identification Number: 779-10-19-139 or PRZEDSIĘBIORSTWO HANDLOWO-USŁUGOWE ‘SOLAR’ sp. z o.o. ul. Torowa 11, 61-315 Poznań, entered into the register of entrepreneurs kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under the KRS number 0000158070, share capital 1 050 000 PLN, NIP (Tax Identification No.): 779-00-00-669;
    • Online Store/E-Store – operating at https://www.solar.com.pl, where the users can purchase products offered by Solar via the Internet;
    • Retail Store – a retail store being a Solar company store offering the first collection or an outlet collection, or a Solar franchise store located in Poland at a shopping centre, or any other place where the sale of Solar products is offered;
    • Current Collection Store – a retail store that offers the current Solar collection and is marked as the Current Collection Store at https://www.solar.com.pl/sklepy
    • Outlet Store – a retail store offering an outlet collection (sold in successive seasons at a reduced price) and marked as the Outlet Store at https://www.solar.com.pl/sklepy;
    • Client – a natural person, legal person or organizational unit without legal personality having the capacity to perform legal acts that, under the terms of these Regulations, registers in the Online Store or provides the user data at the time of purchase as a guest, or makes purchases directly in Retail Stores, or makes purchases in Retail Stores with delivery completed by the Online Store;
    • Consumer – a natural person contracting a legal transaction with the entrepreneur, not directly connected with his business or professional activity or a natural person concluding a contract directly connected with his business activity if the content of the contract suggest that it is not of professional nature for this person, resulting in particular from the subject matter of the business activity run by him, provided under the provisions on the Polish Central Register and Information on Business Entities;
    • User/Participant - within the meaning of these Regulations, it is a natural person using Solar services who is at least 18;
    • Business Days – all days of the week from Monday to Friday, excluding public holidays;
    • Calendar Days – all days of the week from Monday to Sunday (working days and non-working days);
    • Delivery Time – the time when Solar assembles the order and makes it ready to be sent by mail, courier or personal transport to the address specified by the Client;
    • Full Price – the first price of a given product after it has been placed for sale;
    • Newsletter – electronic offer information issued periodically by Solar providing, among others, information about the offer of the Online Store, Retail Stores and any promotions;
    • Online Store Database – a database containing data on individual transactions carried out and the products that are offered in the Online Store. The database also stores data of Clients using the Online Store, needed to complete the orders placed by the Clients;
    • Cart – an element of the Online Store, where the Client specifies the order details, such as the number of products, etc.;
    • Product page – a page in the Online Store showing information about the product;
    • Product Renewal – a process consisting in repairing, refreshing a garment product purchased in the Internet Shop or in a retail store, 
      with an original SOLAR brand label, by replacing buttons, replacing a damaged zip fastener, repairing loops, repairing a hole in a knitted fabric, replacing a belt, repairing studs and other types of fasteners, repairing appliqué designs, finishing the product.
  3. These Regulations shall define the conditions of concluding the contracts of sale of the products from Street Stores and principles and conditions for completing orders in the Solar Online Store placed from 16.09.2024 and conclusion of sale contracts relating to products included in the offered Solar product range which upon making the order are not available in the current sale in a given Street Store, in which the Client is placing the order. The regulations applicable to the orders placed before 15.09.2024 are available at https://www.solar.com.pl/regulamin-obowiazujacy-do-dnia-15-09-2024/ .
  4. The Solar Online Store operating at: https://www.solar.com.pl, constitutes an IT sale platform run by Solar.
  5. The Regulations present also the conditions for participation in Solar Club run in Poland.Solar organizes and administers the programme called Solar Club. The organiser shall reserve his right to change or close down Solar Club in any time, after 30 calendar days from announcing such information in Solar Retail Stores and Online Store at www.solar.com.pl. Details can be found in Chapter V hereof.
  6. In terms of personal data protection the provisions hereof shall include also personal data processing in the Retail Stores and Online Store (e-store) and in Solar's head office. Full information concerning the personal data processing by Solar as the Administrator as defined in art. 4(7) of the Regulation of European Parliament and Council (EU) 2016/679 dated 27 April 2016 on protection of natural persons with respect to personal data processing and free flow of such data and repealing of directive 95/46/EC (General Data Protection Regulation, GDPR) (OJ of EU L 119/1 dated 4 May 2016) can be found in Solar Privacy Policy available at: https://www.solar.com.pl/privacy-policy.
  7. Prices of the products listed in the Online Store shall apply only to online orders placed through the website https://www.solar.com.pl. In case of shopping in a Retail Stores prices determined for the products sold directly in this Retail Stores shall apply.
  8. Product selling-off is a marketing tool used by Solar and lasts till the end of a given sale season. Selling-off consists in selling the products at the prices lower than the previous prices. Prices of particular products covered by selling-off are placed on the products.
  9. Current special offers, weekend special offers of products available in Solar Retail Store, in Solar franchise shops located in Poland and in Solar Online Store constitute a marketing tool used by Solar. The Client shall be updated on details of each special offer through a relevant sale channel, a newsletter (if he subscribed for it) and/or through the information at www.solar.com.pl and/or directly in a Retail Store.
  10. All the names of products offered for sale by Solar in Retail Stores and Online Store are used for identification purposes and may be protected and reserved under provisions of the Act dated 30 June 2000 Industrial Property Law (i.e. Dz. U. of 2021 item 324, as amended).
  11. In case of amending the Regulations orders placed before the date of amending the Regulations shall be completed under the principles applicable before the amendment.
  12. In matters not regulated herein the provisions of common law, in particular the Civil Code and the Consumer Rights Act dated 30 May 2014 (i.e. Dz. U. of 2020 item 287 as amended) shall apply.
  13. The regulations may be changed but changes shall not apply to the provisions of the Regulations accepted by the User in relation to the placed Orders.
  14. No rights resulting from the Regulations may be transferred by the User to third parties.
  15. The Regulations shall be effective from the moment they are announced.

 

 II. PERSONAL DATA

 

1. Principles of personal data processing can be found in Privacy Policy available at: https://www.solar.com.pl/privacy-policy .

 

III. RETAIL STORES

 

This chapter includes the principles of exchanges, returns and orders of products in all Retail Stores. 

 

1. Exchange and return of non-defective products purchased in Solar Retail Stores with exclusion of Online Store:

 

  1. On the principles defined herein the Client shall have the right of exchange or return of the products purchased in Retail Stores, except for Outlet Stores, within 14 calendar days starting from the day following the purchase. In order to exchange or return a product, the Client shall have the receipt confirming the purchase. Current list of Retail Stores can be found at https://www.solar.com.pl/sklepy.
  2. A product which has the following characteristics may be exchanged or returned:
    • shows no signs of usage, i.e. the product must be in the same condition in which it was bought;
    • has not been damaged or made dirty,
    • has all the originally attached labels: tags and any other labels. Labels and tags may not show any signs of use or signs of being re-attached to the product.
  1. If the Client fails to meet the requirements indicated in subs. 2 above or reports the claim for return or exchange after the lapse of the time limit defined in subs. 1, Solar shall refuse to accept such a product.
  2. In terms of the products bought in the Online Store the Client shall only have a right to exchange them, on the principles defined in this clause.
  3. If the product is returned, the Client shall receive Solar Gift Card with the value of the returned product or the funds for the returned product shall be transferred to Solar Club Card on the principles included in Chapter V hereof.
  4. The funds for the returned product shall be valid for unlimited time. 
  5. The funds for the returned product, accumulated in Solar Gift Card or Solar Club Card, may be used in any Solar Retail Store or Online Store.

 

 2. Solar's liability for the conformity of the performance with the contract (Warranty)

 

  1. Solar is liable to the Customer who is a Consumer for the product's non-conformity with the contract. The product is in conformity with the contract if, in particular, its:
    • description, type, quantity, quality, completeness and functionality,
    • suitability for the specific purpose for which it is needed by the Consumer, which the Consumer has notified Solar at the latest at the time of the conclusion of the contract and which Solar has accepted.
    • In addition, to be considered in conformity with the contract, the product:
    • must be fit for the purposes for which a product of that type is normally used, having regard to the applicable law, technical standards or good practice;
    • must be in the quantity and have characteristics, including durability and safety, that are typical for a product of this type and which the Consumer may reasonably expect taking into account the nature of the product and the public assurances given by Solar, its legal predecessors or persons acting on their behalf, in particular in advertising or on labelling, unless Solar proves that: 
      • they did not know about the public assurance in question and, judging reasonably, could not have known about it;
      • prior to the conclusion of the contract, the public assurance was rectified in the terms and form in which the public assurance was given, or in a comparable manner;
      • the consumer's decision to conclude the contract was not affected by the public assurance;
      • must be supplied with packaging, accessories and instructions which the Consumer could reasonably be expected to have received;
      • must be of the same quality as the sample or design which Solar has made available to the Consumer before the conclusion of the contract, and correspond to the description of such a sample or design.
  2. Solar shall not be liable for the lack of conformity of the product with the contract to the extent referred to in Paragraph 1 above if the Consumer, at the latest at the time of conclusion of the contract, has been expressly informed that a specific characteristic of the product deviates from the requirements for conformity with the contract as set out in Paragraph 1 above and has expressly and separately accepted the lack of a specific characteristic of the product.

 

 3. Replacement and return of a defective product purchased in Solar Retail Stores excluding the Online Shop (Complaints):

 

  1. If a purchased product is not in conformity with the contract, a Customer who is a Consumer may request its repair or replacement (file a complaint) on the basis of the Act of 30 May 2014 on Consumer Rights (i.e. Journal of Laws of 2023, Item 2759, as amended). (Art. 43a et seq.).
  2. Solar may make a replacement when the Consumer requests a repair, or Solar may make a repair when the Consumer requests a replacement of a product if it is impossible or would require excessive costs for Solar to bring the product into conformity with the contract in the manner selected by the Consumer. If repair and replacement are impossible or would require excessive costs for Solar, Solar may refuse to bring the product into conformity with the contract.
  3. When assessing the unreasonable costs for Solar, all the circumstances of the case shall be taken into account, in particular the significance of the non-conformity of the product with the contract, the value of the conforming product and the undue inconvenience for the Consumer caused by the change in the method of bringing the product into conformity with the contract.
  4. Solar shall carry out the repair or replacement within a reasonable time from the moment it is informed by the Consumer of the product's lack of conformity with the contract and without undue inconvenience for the Consumer, taking into account the nature of the product and the purpose for which the Consumer purchased it. The costs of repair or replacement, including in particular the costs of postage, carriage, labour and materials, shall be borne by Solar.
  5. The Consumer shall make the product to be repaired or replaced available to Solar. Solar shall collect the product from the Consumer at its own expense.
  6. The Consumer shall not be obliged to pay for the normal use of the product which is then replaced.
  7. If the product is not in conformity with the contract, the Consumer may make a declaration to reduce the price or withdraw from the contract when:
    • Solar has refused to bring the product into conformity with the contract in accordance with Paragraph 2 above;
    • Solar has failed to bring the product into conformity with the contract in accordance with Paragraphs 4 to 6 above;
    • the lack of conformity of the product with the contract continues even though Solar has tried to bring the product into conformity with the contract;
    • the lack of conformity of the product with the contract is such as to justify a reduction in price or withdrawal from the contract without prior use of the remedies set out above;
    • it is clear from Solar's statement or the circumstances that it will not bring the product into conformity with the contract within a reasonable time or without undue inconvenience to the Consumer.
  8. The reduced price must remain in such proportion to the contract price that the value of the nonconforming product remains in relation to the value of the conforming product.
  9. Solar shall reimburse the Consumer the amounts due as a result of exercising the right to reduce the price no later than 14 days from the date of receipt of the Consumer's declaration of price reduction.
  10. The Consumer may not withdraw from the contract if the lack of conformity of the product with the contract is immaterial.
  11. If the lack of conformity applies only to certain products delivered under the contract, the Consumer may withdraw from the contract only in relation to those products, and also in relation to other products purchased by the Consumer together with the non-conforming products if it cannot reasonably be expected that the Consumer would agree to retain only the conforming products.
  12. In the event of withdrawal from the contract, the Consumer shall immediately return the product to Solar at its expense. Solar shall return the price due to the Consumer no later than 14 days from the date of receipt of the product or a proof of its return.
  13. Solar shall refund the price using the same method of payment that the Consumer used, unless the Consumer has expressly agreed to a different method of refund that is not associated with incurring any costs by the Customer.
  14. The Consumer may refrain from paying the price due until Solar has fulfilled the above listed obligations.
  15. Complaints must be submitted in person during the opening hours of the selected Retail Store. List of Retail Stores is available here.
  16. When submitting a complaint, the Customer must present the claimed product together with a proof of purchase.
  17. Solar shall consider the complaint within 14 (fourteen) calendar days from the date it was submitted.

 

  4. Courier shipment and ordering goods

 

  1. Ordering goods from one Retail Store to be delivered to another Retail Store, at the Client's request, is possible after the Client pays PLN 12 as a courier fee during his/her visit to Retail Store. The courier fee is confirmed with a fiscal receipt and it represents the costs for the delivery of goods by courier. The Client is entitled to a refund of the fee paid under the following conditions:
    • The order concerns goods at the regular price, not covered by the promotion or cut-prices,
    • The Client collected or tried on the product delivered to Retail Store within its booking period at the store (up to 3 days, counting from the date of notification),
    • The Client presented to a store employee a receipt documenting the payment of a courier fee.
  2. The courier fee is not refundable in case of goods covered by cut-price/promotion or purchased in Outlet Store.
  3. There is no possibility of shipping the product from Outlet Store to Retail Store with a current collection if the product is only available in Outlet Stores.
  4. A one-time payment of the courier fee entitles the Client to order delivery of up to 3 items between the individual Retail Stores

 

 5. Booking delivered goods

 

  1. A store employee will inform the Client about the delivery of goods to Retail Store by phone, including text message sent to the phone number left by the Client at the time of ordering the goods.
  2. The delivered goods are reserved for the Client in a given Retail Store for the period of 3 days (from the date of informing the Client).

 

 

IV. E-STORE

 

This Section presents the rules for ordering and returning products from the Online Store and the manner of their delivery.

 

 1. Purchasing in E-Store

 

  1. The Client can place orders twenty-four hours a day, every day of the week, through the website https://www.solar.com.pl, by selecting the product of interest, its size, colour, quantity, as well as the manner and form of payment for the order.
  2. The purchase in the Online Store is possible:
    •  After registration,
    • As a one-time purchase, without having to register (guest purchase),
    • At Retail Store, excluding Outlet Store, the Client can order a product that is not available in a given Solar Store but is available in the Online Store. The Client may obtain information about the availability of the product from the Retail Store staf
  3. In order to register in the Online Store, the Client must choose the "Login" tab and then the "Create an account" tab at https://www.solar.com.pl. Next, the Client must fill in the registration form with the following information: full name or business name, e-mail address, phone number and password. Then, the Client must go to "My Account" tab to specify the Client's address, shipping address and, optionally, the date of birth. Entering the address is necessary for the execution of orders placed by the Client in the Online Store. When registering in the Solar Online Store, it is possible to join the Solar Club or link an existing account in the Solar Club with an account created in the E-Store. When combining accounts in the Solar Club and the Online Store, the same e-mail address must be provided, which is necessary to award points for transactions in accordance with the rules of the Solar Club (see chapter V of these Regulations).One account in the Online Store can only be associated with one Solar Loyalty Card.
  4. An essential assumption for the registration and purchases is that the Client read and accepted these Regulations, and consented to the processing of his/her personal data by Solar necessary to complete orders placed in the Online Store.
  5. In the event the purchase is made without registering, after adding selected products to the Cart at https://www.solar.com.pl and approving the Cart by clicking the "Go to checkout" button, the Client must choose the option "Buy as a guest". In further steps, to complete the order, the Client must enter his/her address, email address, telephone number, and accept these Regulations.
  6. The procedure for ordering ends after pressing the "Order and pay" button. This action means placing the order and concluding a contract with Solar for the sale of products covered by the contract. Solar will then send a message to the e-mail address specified by the Client confirming the acceptance of the order for execution and containing all the essential elements of the order.
  7. In the case of orders placed in Retail Store, excluding Outlet Stores, the Client fills in an order form on a mobile device provided by the store employee who completes the details of the ordered goods. Familiarizing the Client with the Regulations and their acceptance forms an element of the ordering procedure, which the Client confirms by checking the appropriate box on the order form. Failure to accept the Regulations by the Client prevents the order from being completed. While placing the order, the Client is free to provide his/her personal data indicated in the address form, marked as required, but they are necessary to place and execute the order. The Client must provide the following information in the address form:Full name or business name, delivery address (for orders with shipping address indicated by the Client); the Client's e-mail address and/or phone number. These data are necessary to place the order.
  8. The procedure of placing the order in Retail Store ends with printing a receipt and order confirmation with the order number, the order date, information about goods covered by the order, quantity, method and place of delivery, the unit price and total value of the order. This action means placing the order and concluding a contract with Solar for the sale of products covered by the contract. By providing the mobile number, the Client will receive a text message notification with information on the scheduled delivery date, with the possibility of redirecting it (in case of dispatch to the address specified by the Client).

 

 2. Methods of payment

 

  1. Payments for ordered products can be made::
    • In cash for orders paid for upon delivery - via the shipping company or other entity providing shipping if the value of such an order does not exceed PLN 3,000,
    • With a credit card  (Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro)  - electronic payments handled by: PayPro S.A.,Pastelowa 8, 60-198 Poznań and mElements sp.zo.o its registered office in Warsawprzy ul. Prostej 18, 00-850 (we wait for the payment for 2 working days after placing the order; then the order shall be cancelled automatically);
    • With a high-speed internet transfer - electronic payments handled by: PayPro S.A.,Pastelowa 8, 60-198 Poznań and Paynow, operated by mBank S.A. with its registered office in Warsaw at ul. Prosta 18, 00-850 (we wait for the payment for 2 working days after placing the order; then the order shall be cancelled automatically);
    • With deferred payment serviced by PayPo Sp. z o.o., ul. Domaniewska 39, 02-672 with its registered office in Warsaw (for orders whose value does not exceed PLN 2,000 including VAT)
    • a 100 pln discount voucher or a birthday voucher, anniversary voucher received for the appropriate number of points accumulated on the Solar Club Card (details in section V, § 1).
    • With a gift card,
    • In the case of ordering products from E-Store during a visit in the Retail Store with a current collection, the Client can make a payment with cash, debit card or sums deposited on the Solar Gift Card and/or Solar Club Card.
    • by instalments (instalments of 5 x 0%), supported by PayU S.A. with its registered office in Poznań, 60-166 Poznań, ul. Grunwaldzka 186.

 

3. Execution and delivery of orders

 

  1. Delivery of ordered products takes place via a shipping company exclusively on Polish territory. Current pricing and delivery times are available on the Online Store at https://www.solar.com.pl/deliveries/.
  2. In the case of placing and/or receiving orders for delivery during a visit to the Solar Retail Store, the Client does not bear the costs of delivery. The Client will be notified about the delivery date via text message (SMS) and/or e-mail, according to data provided by the Client in the order form. The delivery takes place on weekdays, within 5 working days of placing the order and/or confirming the payment for the purchased goods.
  3. The goods ordered in the Retail Store can be collected after the Client presents the order number and provides his/her name or order number and the last 3 digits of the phone number given when placing the order in the Retail Store. The ordered goods, supplied to the Retail Store selected by the Client in the order, are available for collection for 7 calendar days from the date the Client is notified to collect the ordered goods. The Client can collect the ordered goods in the Retail Store specified in the order during its opening hours. The list of Retail Stores and their opening hours is available at www.solar.com.pl/sklepy. If the Client does not collect the ordered goods within the above timeframe, the Retail Store staff will send the ordered goods back to the E-Store.
  4. If Solar may not complete the order because of the unavailability of the ordered product, then as soon as possible, but no later than 30 days from the date the Client submitted the order, Solar will notify the Client of this fact and, if it received payment, Solar will return the entire amount to the Client.
  5. The Customer agrees to the issuance of an electronic invoice by the Seller. This invoice will be sent to the Customer to the e-mail address provided during registration or placing an order. By ticking the request for an invoice along with providing the NIP number, the Customer confirms that the provided NIP number is correct and appropriate and declares that he is not a natural person who does not run a business or a flat-rate farmer.

 

 4. Replacement and return of a defective product purchased in the Online Store (Complaints)

 

  1. Solar is obliged to deliver the product without any defects.
  2. Any complaints should be submitted:
    • To the address: Solar Company SA, ul. Torowa 11, 61- 315 Poznań,
    • In-person at the selected Retail Store, Franchise Store, in Poland. The list of Retail Stores is available at https://www.solar.com.pl/en_pl/sklepy/
  1. When placing the complaint in the form described in point 2, the claimed product must be provided with the proof of purchase and a complaint form available at www.solar.com.pl/media/formularz_zgłoszenie_reklamacyjne.pdf.
  2. Solar will consider the complaint within 14 (fourteen) calendar days from the date it was submitted.

 

5. The right of withdrawal

 

  1. The Client has the right to withdraw from the sale contract in line with § 1 of the Regulations within 14 calendar days without giving any reason.
  2. The deadline to withdraw from the contract runs from the date when the Client or a third party designated by the Client, other than the carrier, came into possession of the supplied items. To keep the withdrawal deadline, it is enough for the Client to send information on exercising the right of withdrawal before the deadline to withdraw from the contract.
  3. In order to exercise the right of withdrawal, the Consumer is obliged to inform Solar of his/her decision to withdraw from the contract by sending an unequivocal statement to the following address: Solar Company S.A., ul. Torowa 11, 61-315 Poznań or by submitting a request for online return or by submitting a request for return at a Solar Retail Store offering the current collection. The consumer may use the sample withdrawal form available at https://www.solar.com.pl/media/Formularz_zwrotu_v2.pdf), but s/he is not obliged to do so.
  4. In order to keep the withdrawal deadline, it is enough for the Consumer to send information on exercising his/her right of withdrawal before the deadline to withdraw from the contract.
  5. The consumer is obliged to return the product to Solar immediately, but no later than 14 days from the date on which the Consumer withdrew from the contract. Sending the product back before the deadline is sufficient to meet the deadline.
  6. The Consumer may return a product purchased in the Online Shop by sending it back to the following address: Solar Company S.A., ul. Torowa 11, 61-315 Poznań, in person at the Retail Stores offering the current collection, or using Inpost parcel lockers https://www.solar.com.pl/en_pl/returns/; in any case the Consumer shall not bear the costs of returning the product.
  7. In case the Consumer withdraws from the sales contract concluded with Solar, Solar shall return to the Consumer all payments received, including the delivery costs of the product (except for the additional costs resulting from the Client choosing a delivery method other than the least expensive, offered as the usual manner of delivering products), not later than 14 calendar days from the date when Solar was informed of the decision to exercise the right of withdrawal. The refund shall be made to the bank account from which the payment was made (except for payments made from foreign bank account numbers, where the refund may only be made to a Polish bank account number), except for payments made using the funds accumulated on Gift Cards or Solar Club Cards; in such case, the refund shall be made proportionally, in the same form in which the funds were used by the Customer in the original transaction using the cards listed above. In case of a cash-on-delivery payment (cash or debit card at a courier), the reimbursement shall be made to the Polish bank account number specified in the withdrawal form. In each case, the Customer shall not incur any charges in connection with the transfer of receivables to his/her account. The payment may be withheld until the Customer receives the product or provides the proof of sending the product back. If the Customer received the products as a result of the sale contract from which the Customer withdraws, the Customer shall bear only the direct costs of their return. The Customer shall be responsible for the reduction in product value resulting from using the product in a different way than was necessary in view of its nature, characteristics and functioning.
  8. The note 'e-shop return' and the order number of the returned products should be attached to the returned product

 

  6. Miscellaneous

 

  1. Solar reserves the right to discontinue its services by blocking the Client's Account if the Client flagrantly or persistently:
    • Performs actions that may hinder or destabilize the operation of the Online Store,
    • Takes action contrary to the Regulations,
    • Fails to pay or collect orders submitted on time under the provisions of the Regulations,
    • In case the Client has taken actions that are not contrary to the Regulations, but are considered undesirable by Solar, Solar will notify the Client of this fact via e-mail, requesting the Client to immediately cease such actions,
    • The Client will be informed about the blockade by email on the day it is imposed,
    • The Client's Account will be released by Solar based on explanations submitted by the Client to the e-mail address: esklep@solar.com.pl, if they are recognized by the Solar as justified,
    • Renewing the services by unlocking the Client's Account is subject to the decision of Solar.
  1. In case of any questions regarding the orders completed under these Regulations, please contact the E-Store helpline: e-sklep@solar.com.pl, tel. 61 871 69 85 or Customer Service Department: opinia@solar.com.pl, tel. 61 871 69 95

 

 V. SOLAR LOYALTY CLUB AND GIFT CARD

 

This Section informs the Client about the principles and benefits of the Solar Loyalty Programme and the privileges and use of the Solar Gift Card.

 

  1. The rules of the Solar Loyalty Club

  1. The Solar Loyalty Club is aimed at individuals who are 18 years of age.
  2. The customer can join the Solar Club:
    • during a visit to a Solar Retail Store, excluding Solar Outlet stores, by filling out the Loyalty Club Form. In the Loyalty Club Form, the Client must provide his/her full name and at least one element of contact details: address, phone number or email address. Submitting the completed and signed Loyalty Club Form means the Client acknowledges these Regulations and consents to the processing of his/her personal data for participation in the Programme.
    • during registration in the Solar Online Store;
    • via the Customer Account in the Solar Online Store - this option is available to Customers who have registered in the Solar Online Store.
  3. The participation in the Club is confirmed with the Solar Club Card and in the case of joining the Solar Club via Online Store, the receipt of the 9-digit number of the Solar Club Card. Each Card, both physical and virtual, has a unique nine-digit number and is the individual property of the Club Participant Each Card has a unique nine-digit number and is the property of the individual User. Solar Loyalty Card is valid in Poland only.
  4. Loyalty Club Card participants may get the right to:
    • Receive a discount voucher provided for in § 1.10,
    • Receive a product sent free of charge from one Retail Store to another Retail Store with purchases registered on the Solar Club Card of at least PLN 2,000 in the current or previous season, with the exception of outlet products;
    • Receive a jubilee voucher of PLN 50 – the jubilee voucher is awarded once a year on the anniversary of joining the Solar Club. The conditions for awarding the anniversary voucher are as follows:
    • must be in the quantity and have characteristics, including durability and safety, that are typical for a product of this type and which the Consumer may reasonably expect taking into account the nature of the product and the public assurances given by Solar, its legal predecessors or persons acting on their behalf, in particular in advertising or on labelling, unless Solar proves that: 
      • making at least 1 transaction for which points were credited in the 365 days preceding the anniversary of joining the Solar Club;
      • expressing consent to marketing communication via newsletter and/or text messages and providing contact details (phone number and/or email address);
      • the anniversary voucher is valid for 14 calendar days and it can be combined with a birthday voucher and a discount voucher.
    • Receive birthday vouchers - provided that a date of birth is given in the Loyalty Club Form and purchases of a certain volume are made in the calendar year preceding the date of birthm
      • from 3000 to 6999 points - voucher of PLN 100
      • from 7000 to 9999 points - voucher of PLN 200
      • from 10000 to 19999 points - voucher of PLN 250
      • at least 20000 points - voucher of PLN 500
      • Birthday voucher is awarded on the Client's birthday and is valid for 31 days.
    • Receive the newsletter.
    • Free, selected tailoring services including:
      • free shortening/lengthening of dress purchased at full price from PLN 499,
      • free shortening/lengthening of skirt purchased at full price from PLN 399,
      • free shortening/lengthening of trousers purchased at full price from PLN 399
  5. The Programme Participant can accumulate points that are registered on the Solar Loyalty account. The points are obtained for the purchase of goods at regular price, in Retail Stores and the Online Store, except for Outlet Stores. The points collected will allow receiving a discount voucher provided for in § 1.1.
  6. If the Client does not carry the Solar Loyalty Card, the points can be added after confirming personal data of the Programme Participant (with a minimum of 3 elements of the Client's data - first name, surname, date of birth and/or contact details).
  7. The Client receives 1 point for each PLN 1 spent. The points may not be exchanged for cash. The points are valid for 6 months from the date of receipt, and then lapse without the chance to be restored.
  8. The points for purchases in the Online Store will be activated 25 calendar days from the date the order is delivered to the Client. For goods returned under the right to withdraw in the Solar Online Store, the points will not be granted.
  9. To collected points do not cover:
    • Purchases paid for with funds obtained for the return of goods,
    • The purchase of the Gift Card - the User of the Solar Loyalty Club receives points on Loyalty Cards at the moment of using the Gift Card.
  10. To obtain a Discount Voucher with a value of PLN 100, the Client must collect at least 1,000 points at one purchase (1 receipt) or 1,500 points at several subsequent purchases made within 6 months from the date of first purchase (various receipts).
  11. Receiving a Discount Voucher of 100 PLN (for purchases specified in point 10) resets the points on the Solar Loyalty Card for which the Discount Voucher was granted.
  12. The Discount Voucher is valid for 6 months from the date of its receipt, and may be used for subsequent purchases in the Retail Stores. It is not possible to use a Discount Voucher in Outlet Stores.
  13. The Client must show his/her Solar Club Card when redeeming the Discount Voucher or any refund sums.
  14. The Client will not receive any points on his/her Solar Loyalty Card for redeeming the Discount Voucher.
  15. It is possible to redeem more than one Discount Voucher when making purchases.
  16. The Discount Voucher may not be exchanged for cash. No change is given on the value of the Discount Voucher.
  17. The Discount Voucher is redeemed during the Client's purchase of selected products when Solar grants a discount on these products in the amount equal to the value of the Discount Voucher but not greater than the value of the purchases decreased by PLN 1. If the Client buys more than one piece in a single receipt, the total granted discount is divided proportionally for each item purchased.
  18. Any refunded sum from the return of goods purchased in Retail Stores, made under these Regulations, may be transferred to the Solar Loyalty Card. In case the Client returns goods purchased with a Discount Voucher, the refunded sums will be returned proportionally, as in case of the purchase. The refunded sums remain valid indefinitely from the date of the refund, and restored Discount Voucher is valid for 6 months from the date it was restored.
  19. In case of complaints relating to goods purchased using the Discount Voucher and recognized as cashback, the Club Participant will receive a refund of the value of the Discount Voucher to the Solar Loyalty Card used for that purchase. The restored Discount Voucher is valid for 6 months from the date it was restored.
  20. The Discount Voucher may temporarily be unredeemable in the absence of connection to the Solar information system.
  21. Each Club Participant may have only one account in the Club. The points and rights associated with the Club are assigned to one Participant and may not be transferred between accounts belonging to different Participants.
  22. One account in the Online Store can only be associated with one Solar Club Card. The Client's account in the Online Store can be combined with the Club Card based on a common e-mail address.
  23. The Club Participant can check the transaction history and current status of his/her Solar Loyalty Card in Retail Stores and Outlets, by contacting the Solar Customer Service Department, in the Solar application or by visiting www.solar.com.pl.
  24. In case of loss or damage of the Solar Loyalty Card, the Participant is invited to inform a Solar store employee or the Solar Customer Service Department. The Organizer is not liable for any damage resulting from the loss of the Solar Loyalty Card by the Participant, including the use of the Card by unauthorized persons.
  25. The participation in the Club may be terminated provided that the Organizer is informed in writing of this fact and receives a completed Loyalty Club Cancellation Form available in Retail Stores or at www.solar.com.pl (customer account).
  26. If the Participant decides not to share his/her personal data for their processing under the Loyalty Club, it is equivalent to resignation from participation in the Club.
  27. Participant's withdrawal from the participation in the Solar Club results in the cancellation and loss of unused points and the transfer of funds from refunds stored on the Solar Club card to a gift card. The Customer may obtain the gift card:
    • via a Retail Store offering the current collection, as indicated by the Participant;
    • by post to the address specified by the Solar Club Participant.
  28. Termination of participation in the Programme will take place within 7 working days from notifying the Organizer. The Participant will be informed about this fact by e-mail to the address given. 

 

2. SOLAR GIFT CARD

 

  1. Solar Gift Card is an electronic form of a voucher.
  2. Solar Gift Card is not an electronic payment instrument, nor is an electronic payment card within the meaning of applicable law. The Gift Card may not be exchanged for cash.
  3. Purchase and/or use of the Solar Gift Card is tantamount to the Client's acceptance of the provisions contained in these Regulations, which are available at the Client's request when purchasing/issuing Solar Gift Card in Retail Stores.
  4. The Solar Gift Card can be purchased in all Retail Stores by means of payment accepted by Solar. Payment for the Gift Card may not be made with the help of another Gift Card.
  5. Issuing the Gift Card does not constitute sales subject to tax on goods and services within the meaning of the relevant tax provisions (it is a voucher for various purposes). The Customer, at the time of purchasing the Solar Gift Card, shall receive a written confirmation of purchase, which does not constitute a receipt or invoice, as the proof of payment. When purchasing a Gift Card in an Online Shop, the confirmation is sent in electronic form to the e-mail address provided by the Customer when purchasing the Gift Card. The Card entitles the Customer to purchase the products offered in all Solar's Retail Stores, Solar's Online Shop and Solar's foreign franchise stores.
  6. The Card entitles to the purchase of goods offered in all Retail Stores and foreign Solar Franchise Stores.
  7. The Solar Gift Card can be purchased in a Retail Store and in the Online Shop. The Solar Gift Card can be purchased in a Retail Store for any amount, but not less than PLN 100. When purchasing the Solar Gift Card in the Solar Online Shop, it is possible to purchase the Card for the following amounts: PLN 100, PLN 200 or PLN 500.
  8. The Solar Gift Card is activated in Retail Store at the time of its issuance. The Card is valid indefinitely from the date of purchase.
  9. The Solar Gift Card can be redeemed without restrictions until the amount on the Card is used in full. Confirmation, taking into account the balance on the Gift Card and all transactions made with the Card, will print a receipt issued by the Retail Store staff.
  10. The Gift Card can be redeemed without restrictions until the amount on the Card is used in full. The confirmation of the Gift Card balance and any transactions made using the Card shall be the printed receipt issued by the Retail Store staff. When purchasing a Gift Card in the Online Shop, the confirmation of the Gift Card balance and any transactions made using the Card can be the obtained by entering the Card details when making the purchase via solar.com.pl, or by contacting the Online Shop Hotline (by phone or email).
  11. In a situation where the value of the purchased goods is higher than the current balance on the Solar Gift Card, the Client is obliged to pay the difference up to the full price for the said goods.
  12. The Client has the right to check the card balance in any Retail Store.
  13. The Solar Gift Card is a bearer document. The Card may not be replaced with a new one in the event of theft, loss or damage. The Cardholder is solely responsible for the safety and correct use of the Solar Gift Card.
  14. The Seller may refuse to redeem the Solar Gift Card if:
    • The Solar Gift Card is damaged and it is impossible to read the data stored on the Card,
    • It is technically impossible to redeem the Solar Gift Card, in particular is it impossible to connect to the Solar computer system.
  15. Any complaints related to the use of the Gift Card can be submitted to Retail Stores. Complaints shall be processed within 14 calendar days of the date on which the complaint is lodged in accordance with the provisions of these Regulations, including Section III Item 3 above.
  16. If a Gift Card is purchased in the Online Shop, the provisions of Section IV of the Regulations shall apply.
  17. The products purchased using the Gift Card are subject to the same rules concerning their return, replacement or complaint as other products.

 

VI. 'SOLARepair' PROGRAMME

 

This chapter informs the Customer about the principles and benefits of the 'SOLARepair' programme operating in all Retail Stores, which involves repairing and refreshing SOLAR brand clothing products.

 

1. General Rules 

 

  1. The SOLARepair programme is addressed to Customers registered with the Solar Club in accordance with Section V of these Regulations.
  2. The SOLARepair programme is not a form of complaint. The rules for the replacement and return of defective goods are specified in Section III Item 3 and Section IV Item 5 of these Regulations.

 

2. Product Renewal Process

 

  1. The SOLARepair programme entitles the Customer to use the renewal service for four pieces of clothing products per year in all Retail Stores.
  2. Within 14 days from the date of handing over the product in a Retail Store, Solar shall verify the received product and assess the possibilities of its renewal, informing the Customer in the event of refusal.
  3. The renovation process can be carried out using elements similar to the original ones, the so-called substitutes, to which the Customer agrees.
  4. Solar refuses to carry out the Product renewal process in the event of:
    • the lack of technical possibility of renewal (no substitutes);
    • handing over a product to change the design of the product, shortening/lengthening the product elements, replacing the lining of the entire product;
    • handing over a product for renovation that is significantly damaged or shows the signs of use or is dirty;
    • handing over a product without the original SOLAR brand label.
  5. The Customer has the right to waive the rights to the product to Solar by signing an appropriate declaration. 

 

3. Product Receipt

 

  1. In the event of both the renewal process and refusal, Solar shall deliver the product handed over for renewal to the Retail Store where it was handed over within 30 days from the date of handing over the product to the Retail Store.
  2. The Customer is obliged to collect the product handed over for renewal within 14 days from the date of notification that the product is ready for collection.
  3. Before the deadline specified in Section IV Item 4.1 of the Regulations, the Customer is entitled to submit (by phone or e-mail) a statement on extending the deadline for collecting the product by another 14 days.
  4. After the ineffective expiry of the deadline specified in Section IV Item 4.1 of the Regulations or in the event of exercising the right to extend the deadline as indicated in Section IV Item 4.2 of the Regulations, Solar is entitled to dispose of the product. This does not give rise to any claims on the part of the Customer.

 

These Regulations are in force from 16.09.2024